Dropped off my car here last night in the pouring rain, the guy there receiving my car was nice enough to drive my family(wife and 2 y/o) to our departure gate, seriously classy. We had a lot of bags and the car seat and this guy just really made our trip much better. Thanks so much for the great experience.
My wife and I rented a car online for our 3 week vacation in the Greater Cincinnati Area last month. (August 3 - 24, 2017)
On the return I found the entrance confusing, big do not enter signs, but they only meant to say do not back up... after that it was quick and friendly
Merci,
Christine & Thomas Smith
man the guy behind the counter was AWESOME, very helpful, they even went above and beyond to get me into a bigger nicer vehicle, and then came the paperwork :(..... I signed up for the refuel option (smfh) being told that they would fill me back up at that rate...... come to find out im charged the entire amount to fill up the SUV and not the amount I used............ if I went down the street got a hot dog and came back id still be charge 55 freaking dollars
DO NOT USE THE REFUEL OPTION ITS A SCAM!!
Pessac, France
We wish to sincerely thank the entire Hertz team for their wonderful service. One wouldn't normally think of "Car Rental", as being one of the highlights of a trip. But in my opinion, the CVG Hertz management, and staff, went above and beyond. Kudos! You have a lifetime customer with us.
It was a bit busy when I got in, but service was quick and with a smile
Very pleasant overall. Clean, neat, knowledgeable service, efficient and polite.
We live in France, and after a very long voyage, arrived a little late from our projected time. No problem for Hertz. The Shuttle arrived quickly, and promptly took us to the agency. The driver was very courteous and pleasant. The awesome people at the desk were great to work with. There was a slight delay in our transaction, due to our own inexperience...(Figuring out which card would work best internationally) That quickly solved, Hertz provided us with our car immediately...(Ford Fusion Hybrid) It was clean, fueled, albeit a bit confusing, again, due to our inexperience. The friendly staff instructed us with a smile, and we were on our way. During a visit to Davou Park, which gives an incredible view of the Cincinnati Skyline, we heard a rubbing sound that I assumed to be worn brake pads. Not knowing exactly what it was, we immediately drove back to the agency, and were promptly given, (other than the color), an identical replacement car, without issue. In the urgency of the situation, I had failed to consider that we hadn't topped off the fuel, and expected that we would have to pay extra because of it. They told us not to worry about it, and thanked us for bringing the car directly in to avoid the risk of further damage. Now THAT is customer service! We drove about 5 miles away, when my wife realized she had left her phone on the customer service counter, and returned to retrieve it. The manager had already sent an email to my wife telling her it was there. Again we were met with smiles, and felt treated more as old friends, than just another customer. We finished our wonderful vacation stress free, and reluctantly, returned this fabulous car. My wife wanted to put it on the plane to take back to France. :)
Hertz is a US Car Rental based in Hebron, Ohio. Hertz is located at 3286 Loomis Rd, Hebron, KY 41048, USA.
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